Shipping policy

This Shipping Policy is issued by Southern Boot Innovations LLC, the operator of Calm State Living.

Effective Date: September 27, 2026

This Shipping Policy is issued by Southern Boot Innovations LLC d/b/a Calm State Living and applies to orders placed through calmstateliving.com.

1. Introduction

At Calm State Living, we aim to provide clear shipping and delivery information before you place your order. Because our catalog includes products ranging from smaller wellness accessories to large freight-delivered equipment, shipping methods, costs, processing times, and delivery timelines vary by product.

  • Service type: Standard parcel, freight, and specialty delivery depending on the product
  • Shipping cost: Varies by product and is shown before purchase when applicable
  • Handling time: Varies by product
  • Transit time: Varies by product and delivery method
  • Total delivery time: Product-specific
  • Destination: United States
  • Coverage: Product-specific shipping information takes precedence over general estimates

2. Shipping Destinations

United States

  • We currently serve customers within the United States.
  • Shipping availability to Alaska, Hawaii, U.S. territories, and certain remote locations may vary by product.
  • Some products cannot be shipped to P.O. boxes because of carrier, size, or freight requirements.
  • Certain large or specialized products may have geographic delivery restrictions.

Future expansion

We may expand available shipping regions in the future. Any changes will be reflected on our website or during checkout.

3. Shipping Costs

Shipping charges vary depending on the product, delivery method, destination, and any special handling requirements.

  • Some products may include shipping in the advertised price.
  • Some products may have shipping calculated at checkout.
  • Large or heavy products may require freight delivery or additional delivery services.
  • Optional delivery upgrades, including white-glove or specialty delivery when available, may carry additional charges.

Applicable shipping charges will be shown before purchase whenever possible. Sales tax, if applicable, is calculated separately at checkout.

4. Order Handling and Delivery Time

Processing and delivery times vary by product.

Some products are ready to ship quickly, while others may require additional processing, production, freight scheduling, or delivery coordination.

When a product has a specific estimated handling or delivery timeframe, that information will be shown on the applicable product page or provided during the ordering process.

Product-specific delivery information takes precedence over any general shipping information elsewhere on the website.

Business days are Monday through Friday, excluding applicable holidays.

5. Shipping Methods and Carriers

Orders may ship through parcel carriers, freight carriers, specialty delivery services, or other appropriate transportation methods depending on the size and requirements of the product.

We may use carriers such as UPS, FedEx, USPS, freight carriers, or other delivery providers as appropriate.

Shipment tracking

Tracking or shipment-status information will be provided when available for the applicable delivery method.

Some freight shipments may use carrier scheduling, delivery appointments, or direct communication instead of conventional parcel tracking.

Freight delivery

Large wellness equipment may require freight delivery.

Depending on the product, available delivery methods may include:

  • Curbside delivery
  • Threshold delivery
  • Room-of-choice delivery
  • White-glove delivery
  • Other specialty delivery arrangements

Not every delivery method is available for every product.

Customers should review the applicable delivery information before ordering and ensure the destination can accommodate the item being purchased.

6. Order Tracking

After your order has shipped or entered the delivery process, available tracking or shipment-status information will be sent to the contact information provided with your order.

For freight or specialty deliveries, the carrier may contact you directly to coordinate a delivery appointment.

Tracking availability and delivery procedures vary by product and shipping method.

7. Delivery Issues

Delayed or lost shipments

If your order appears significantly delayed or you believe a shipment may be lost, contact us at:

Email: support@calmstateliving.com
Phone: 504-949-5361

We will review the available shipment information and assist with the appropriate next steps.

Marked delivered but not received

If tracking shows that an order was delivered but you cannot locate it:

  • Confirm that the shipping address on the order is correct.
  • Check around the delivery location.
  • Check with household members, neighbors, building management, or receiving personnel when applicable.
  • Contact Calm State Living so we can assist with reviewing the delivery.

Damaged shipments

If a product arrives damaged:

  • Inspect the product and packaging as soon as reasonably possible.
  • Photograph the packaging before disposal when possible.
  • Photograph any visible damage to the product.
  • Keep all packaging and included materials until the issue has been reviewed.
  • Contact us promptly at support@calmstateliving.com or 504-949-5361.

Include your order number, photographs, and a description of the issue.

Certain products may have specific damage-reporting timeframes or inspection procedures. Any product-specific requirements will take precedence.

8. Missing Items

If an order arrives incomplete or appears to be missing an item:

  • Review the shipment information to determine whether the order was shipped in multiple packages.
  • Check any packing slips or carrier information included with the shipment.
  • Contact us at support@calmstateliving.com with your order number and details of the missing item.

We will review the order and available shipment information and help determine the appropriate resolution.

9. Returns and Refunds

Return eligibility, return timeframes, return shipping responsibility, restocking fees, and refund procedures may vary by product.

Some products may be eligible for standard returns, while customized, made-to-order, installed, opened, used, or certain large-format products may have different requirements or may not be eligible for change-of-mind returns.

Please review the applicable product information and our full Return and Refund Policy before purchasing.

  • Return eligibility: Varies by product
  • Return timeframe: Varies by product
  • Return shipping: Depends on the reason for return and applicable product terms
  • Restocking fees: May apply to certain products
  • Refund timing: Determined after an approved return is received and reviewed

Do not ship a return without first contacting Calm State Living and receiving return instructions.

10. Address Accuracy

Please provide a complete and accurate shipping address when placing your order.

Customers are responsible for verifying:

  • Street address
  • Unit or suite number
  • City, state, and ZIP code
  • Contact telephone number
  • Delivery access information when applicable

Additional charges caused by incorrect addresses, refused shipments, missed delivery appointments, inaccessible delivery locations, or similar customer-caused delivery issues may be the customer's responsibility where applicable.

For large equipment, customers should also confirm that the delivery location can accommodate the product, including relevant doorway dimensions, stairs, elevators, access paths, and other site conditions.

11. Contact

For shipping or delivery questions, contact Calm State Living:

  • Email: support@calmstateliving.com
  • Phone: 504-949-5361
  • Address: Calm State Living, 201 Rue Beauregard Ste 202, Lafayette, LA 70508, United States
  • Service hours: Monday through Friday, 9 AM to 5 PM CT

12. Changes to This Policy

We may update this Shipping Policy from time to time as our product catalog, delivery methods, or business operations change.

Updates take effect when posted on this page.

Thank you for shopping with Calm State Living.