This Return and Refund Policy is issued by Southern Boot Innovations LLC, the operator of Calm State Living.

Return and Refund Policy

Effective Date: September 27, 2026

This Return and Refund Policy is issued by Southern Boot Innovations LLC d/b/a Calm State Living and applies to purchases made through calmstateliving.com.

1. Overview

At Calm State Living, return and refund eligibility may vary by product because our catalog includes equipment with different manufacturers, fulfillment methods, freight requirements, installation considerations, and product-specific return terms.

Summary

• Region: United States
• Return window: Varies by product
• Return eligibility: Varies by product and condition
• Return shipping: Depends on the reason for return and applicable product terms
• Restocking fee: May apply to certain products
• Damage reporting: Product-specific requirements may apply

Product-specific return terms take precedence over general information provided in this policy.

2. Contact Information

To request a return, report damage, or ask about return eligibility, contact our customer support team:

• Email: support@calmstateliving.com
• Phone: 504-949-5361
• Address: Calm State Living, 201 Rue Beauregard Ste 202, Lafayette, LA 70508, United States

Hours: Monday through Friday, 9 AM to 5 PM CT

Do not ship a return before receiving return instructions from Calm State Living.

3. Eligibility for Returns

Return eligibility depends on the applicable product terms.

When returns are permitted, products generally must:

• Be within the applicable return window
• Be unused unless the return involves a defect or other approved issue
• Include original packaging, accessories, manuals, parts, and components when applicable
• Be in resalable condition for non-defective returns
• Have an approved return authorization before being shipped back

Certain products may have additional restrictions.

Products that are customized, made-to-order, installed, assembled, used, opened, or otherwise altered may not qualify for a standard change-of-mind return.

Any product-specific return conditions disclosed before purchase take precedence over this general policy.

4. Reporting Damaged or Incorrect Items

If a product arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible.

Please include:

• Your order number
• Photos of the product and packaging
• A description of the damage, defect, missing component, or incorrect item
• Any other information reasonably requested to document the issue

Do not discard packaging or shipping materials until the issue has been reviewed.

Some manufacturers or carriers require damage claims to be reported within a specific timeframe. Any applicable product-specific reporting requirement will take precedence.

After reviewing the information, we will provide the appropriate next steps.

5. Return Shipping and Fees

Return shipping responsibility varies depending on the reason for the return and the applicable product terms.

For approved non-defective or change-of-mind returns:

• The customer may be responsible for return shipping
• Original shipping or freight charges may be non-refundable
• Restocking fees may apply
• Freight pickup or special handling charges may apply to large products

For items that arrive damaged, defective, or incorrect, applicable return shipping or replacement procedures will be determined after the issue is reviewed.

Restocking Fees: Restocking fees vary by product and manufacturer and may apply to approved returns.

Any applicable fees will be communicated before the return is authorized whenever possible.

6. Refunds and Replacements

After an approved return is received and inspected:

• We will confirm whether the return qualifies for a refund, replacement, exchange, or other resolution
• Approved refunds will be issued to the original payment method
• Applicable return shipping, restocking, freight, or other authorized charges may be deducted from the refund
• Processing time may vary depending on the product and return circumstances

Your financial institution may require additional time to post an approved refund after it has been processed.

For damaged, defective, incomplete, or incorrect items, the available resolution may include repair, replacement, replacement parts, refund, or another appropriate remedy depending on the product and circumstances.

7. Exchanges

Exchange eligibility varies by product.

Some products may be eligible for an exchange, while others may require the original item to be returned and a new order placed.

For damaged, defective, or incorrect products, replacement procedures may differ from standard exchanges.

Contact Calm State Living before sending any item back so we can confirm the applicable process.

8. Cancellations

Cancellation eligibility depends on the product and order status.

• Orders that have not yet entered processing, production, fulfillment, or shipment may be eligible for cancellation
• Customized, made-to-order, special-order, or already-processed products may not be cancelable
• Once an order has shipped, it generally cannot be canceled and may instead be subject to the applicable return process
• Cancellation fees may apply where disclosed in the applicable product terms

Contact us as soon as possible if you need to request a cancellation.

Submitting a cancellation request does not guarantee that an order can be canceled.

9. Legal Rights

Nothing in this policy limits any rights or remedies available to customers under applicable U.S. federal, state, or local consumer protection laws.

If applicable law provides rights greater than those stated in this policy, the applicable law will control.

10. Changes to This Policy

We may update this Return and Refund Policy from time to time as our product catalog, manufacturer requirements, fulfillment arrangements, or business operations change.

Changes take effect when posted on this page.

By purchasing from Calm State Living, you agree to the return terms applicable to your order at the time of purchase.

Calm State Living
support@calmstateliving.com
504-949-5361
201 Rue Beauregard Ste 202
Lafayette, LA 70508
United States