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How Can We Help Today?
Our team is here to help with product questions, order support, shipping and delivery, returns, and post-purchase support.
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Frequently Asked Questions
How long does shipping take?
Processing and delivery times vary by product. Each product page provides the most relevant shipping, freight, and delivery information available. Large or specialty items may require additional processing time, freight coordination, or delivery scheduling.
How can I track my order?
Tracking or shipment-status information will be provided when available. Standard parcel shipments may include a tracking number and carrier link, while freight deliveries may involve direct carrier communication, delivery scheduling, or appointment coordination.
What is your return policy?
Return eligibility, timeframes, fees, and return shipping responsibility vary by product. Please review the applicable product information and our Return and Refund Policy before ordering. Contact us if you need help confirming the return terms for a specific item.
Can I exchange my purchase for a different model?
Exchange eligibility varies by product. Contact our team with your order number and the item involved, and we’ll confirm the available options, including whether an exchange, return, replacement, or new order is appropriate.
How do I choose the right recovery equipment for my space?
Calm State Living offers equipment across cold therapy, saunas, light therapy, Pilates, compression recovery, massage, whole-body vibration, and PEMF. Our team can help you compare options based on intended use, available space, electrical requirements, delivery access, and setup considerations.
Will this equipment fit in my home?
Each product listing includes available dimensions, specifications, and setup requirements. For larger equipment, confirm doorway, stair, elevator, and delivery access before ordering. Contact us if you need help reviewing a product for your space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We typically respond within one business day to product, order, and post-purchase questions.
Secure Shopping
Checkout and payment information are handled through secure, encrypted payment processing designed to protect your information.
Purposeful Quality
Our catalog is selected with residential use, clear specifications, and long-term ownership in mind.
Product-Specific Returns
Return eligibility, timeframes, fees, and shipping responsibility vary by product and are outlined in our Return and Refund Policy.
